A PROMISE made is a promise kept.
That's what Ithala Bank customers are saying after they started receiving their payouts.
This comes after First National Bank (FNB) disbursed just over R1 billion to Ithala customers within 29 days of the payout process.
Ithala announced in 2025 that 257 000 depositors, who were locked out of their bank accounts since January 2025, would finally be able to access their money from 8 December. The process began on 8 December 2025, representing almost 50% of the total value allocated for disbursement.
Although some farmers in KZN said receiving the money won't make a difference, they confirmed the process has begun.
KZN farmer Mhlengi Ngcobo confirmed that he and other people close to him have been contacted.
He said they're pleased that the promise made to them was kept. "I can confirm we have received notification, but we still need to sort a few things before going to the bank. Among the things we need to sort out is to open a bank account," he said.
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FNB CEO Harry Kellan said this milestone marks an important step for Ithala customers as access to their funds continues to be restored.
"Reaching the R1 billion mark in under a month is a significant achievement for us and speaks to the dedication of our teams in delivering this process efficiently and responsibly. While the payouts are still underway, our priority remains on assisting every eligible customer in an orderly, secure, and dignified manner," he said.
Kellan said the payout process is rolling out in phases, with customers notified directly via SMS when it's their turn to visit a branch.
"This approach reduces congestion and ensures customers are served fairly. Each SMS includes the customer's branch visit date, allowing the process to be managed smoothly and efficiently. Customers are strongly encouraged to wait for their official SMS notification before visiting a branch."
He said those who arrive without an SMS may experience longer waiting times, impacting service delivery for those attending on their allocated dates.
""We understand that many customers are eager to access their funds, and we want to reassure them that each one will be contacted directly. Allowing the SMS-based scheduling process to run its course helps us manage queues effectively and ensures a better experience for all," said Kellan.
He said customers are further advised that from January 2026, FNB branches will return to their standard operating hours at 9am to 3.30pm on weekdays, and 8:30am to 11am on Saturdays.
"Branches will no longer open earlier than normal trading times. For assistance, customers can contact FNB advisors on 087 575 3279 for information about their nearest branch," added Kellan.
